Forum Discussion

tonygair's avatar
tonygair
Just joined
10 months ago

Changed to HUB 5 which keeps cutting out

I'm having awful problems maintaining a connection. The internet cuts out  every few minutes. Can a techy check out my connection please!

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If this is over Wifi and you are not using the Pods, try disabling the Smart Wifi feature.  This should stop the Hub jumping Wifi channels and causing disconnects.

  • Hi tonygair

    Thank you for your post, welcome to the Community Forums!

    I'm sorry to hear you've been having trouble with your broadband recently. I've had a look and can see that you were able to arrange an engineer visit. How did it go? Let us know if you do still need help.

    If not, have a great weekend 😊