Forum Discussion

Rich_A500's avatar
Rich_A500
On our wavelength
2 months ago

Can't login into virgin media account

When I try and log into my virgin media account it displays the following screen and just goes round and round in a loop? I'm worried VM has been compromised!?!

The address looks dodgy and the link they send to the backup Email is halted by Google.

 

8 Replies

  • Rich_A500's avatar
    Rich_A500
    On our wavelength
    2 months ago

    Any chance of getting this resolved - I need to access my email!

     

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Rich_A500 

      Welcome to the Community Forums. 

      Sorry to hear of your concerns with accessing your email. 

      We have changed our login process, and customers would need to create a Virgin Media O2 ID to be able to access the account and features that a Virgin Media account offers, such as email, Sky Sports and TVGO. 

      You can sign in from the link here if you're unsure of that webpage. If you encounter any issues, please let us know exactly what has happened and where in the process it happens. If you see any error messages or error codes, please let us know and we'll assist further should you need. 

  • kow's avatar
    kow
    Tuning in
    2 months ago

    Having the same issue, when spoofing my email address it adds an extra letter when asking for the password

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 months ago

      Hi kow 

      Welcome to the Community Forums. 

      Sorry to hear you also have concerns with accessing your online account. 

      I'm not sure what you mean when you state 'when spoofing your email address'. You would need to use the email you currently use to access your online account for this process. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

  • pakoro's avatar
    pakoro
    Tuning in
    2 months ago

    Same problem here. It says my email is verified then just goes round in a loop getting nowhere.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 months ago

      Hi SirZorro, thanks for your input on this topic.

      Can you please confirm if you've been able to review the post from my colleague and clicked the link available?

      If you're hit with the screen in the original post and this performs in a continuous loop, can you please attempt clearing the cache on your browser or using an alternative browser on your device to see if this then completes as expected for you?

      Thanks,

      David_Bn