When I try and log into my virgin media account it displays the following screen and just goes round and round in a loop? I'm worried VM has been compromised!?!
The address looks dodgy and the link they send to the backup Email is halted by Google.
Any chance of getting this resolved - I need to access my email!
Forum TeamHi Rich_A500
Welcome to the Community Forums.
Sorry to hear of your concerns with accessing your email.
We have changed our login process, and customers would need to create a Virgin Media O2 ID to be able to access the account and features that a Virgin Media account offers, such as email, Sky Sports and TVGO.
You can sign in from the link here if you're unsure of that webpage. If you encounter any issues, please let us know exactly what has happened and where in the process it happens. If you see any error messages or error codes, please let us know and we'll assist further should you need.
Having the same issue, when spoofing my email address it adds an extra letter when asking for the password
Forum TeamHi kow
Welcome to the Community Forums.
Sorry to hear you also have concerns with accessing your online account.
I'm not sure what you mean when you state 'when spoofing your email address'. You would need to use the email you currently use to access your online account for this process.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
Same problem here. It says my email is verified then just goes round in a loop getting nowhere.
Ditto. This is ridiculous. Worst company ever!!
