Forum Discussion

Justin5's avatar
Justin5
Joining in
2 years ago

Cable from street really short up in loft

I received my quickstart package today, I was informed when trying to purchase a broadband package that a previous occupant had virgin broadband before so I assumed I already had everything I needed to get started.

The issue I’m having is that the cable coming in from outside that I connect my broadband cable into is up in the loft so my cable is too short to reach any of my rooms, so the only way my broadband is working is if the router is literally dangling from the loft hatch. I’ve put a picture below to show how short the cable run is, can this be fixed ir extended in any way? Cheers

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    You will need a tech visit to install.

    Call the Pre-installation and delivery team on 0800 052 1734 and explain you should have asked for a Tech install

  • Hi Justin5 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the situation you find yourself in 😔

    Have you tried following the advice provided by jbrennand? If so, do you now have a manned installation scheduled?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel