Forum Discussion

Thebear22's avatar
Thebear22
Joining in
2 years ago

Brown box cover

Hi there, 

The cover from the brown box outside has blown away in the recent storm. How do I arrange for this to be replaced please?

4 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Thebear22,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the omnibox being blown away. 

    We can certainly help with getting this replaced. 

    I will private message you now. 

    ^Martin

  • mhussain14's avatar
    mhussain14
    On our wavelength
    2 years ago

    Hi Virgin Media Support

    I have the exact same issue and with the wires exposed when it rains I get interruptions with my connection, please could someone help fix this thanks.

    Kind Regards

    M Hussain

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Hi mhussain14,

      Thanks for posting, sorry to hear the box outside is damaged.

      So I can arrange a technician, I've popped you over a private message to get a few more details from you.

      Alex_Rm