Broken box and hanging cables on street level
Someone broke the brown box and pulled the cables off the wall at the street level. The internet is still working, but will just take a pull to disconnect the cables. This needs to be fixed and secur...
Forum Discussion
You should have had a reply from the VM forum team here by now.
If you are the customer served by the box, you need a visit matched to your address/account rather than logging via a generic form (which will just end up in the dustbin of VM's generic repair schedules).
If the VM forum team do not reply here, try again on the phone via the faults route. The repair should be free but sometimes the phone agents try to stick you with a call out fee.
Better to get it arranged on here really if/when the VM forum team eventually reply.