Forum Discussion

Guy77's avatar
Guy77
Joining in
12 months ago

Address not listed on broadband checker - How do I get this resolved?

Hi, we recently had Virgin broadband installed on our street and all houses except mine and my neighbours are listed. I know we can get fibre as I spoke to the contractors and we have a shared 'straw' in front of my house. How do I get my address added to the database so I can proceed with signing up to Virgin? Thanks.

3 Replies

  • Have u tried calling the sales team and see what they say about it 

     

    • Guy77's avatar
      Guy77
      Joining in

      I can't find a phone number to do that. Maybe I missed it on the website. Do you have it to hand? Thanks.

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi @Guy77

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me