Zeberdee bouncers

Question

Why have I not received one offer either by email or call. My contract finishes in a week. I tried to login a couple of weeks back to see any offers but it says start a conversation. I appreciate that retentions may not call but not one email of offers?

Also. Footnote you say 'when you come on board you wd hv had and offer, that's why new business get the same offer'. Well folks from a logical point of view.. new business sign up for 18 months then bounce back to Sky etc, 2 years later bounce back to virgin, 18 months later bounce back to Sky. Do you get the picture? Summary us mugs you get all that extra revenue when the 'magic roundabout Zeberdee bouncers leave you'!

goslow · Answer

VM wants you to get in contact with a sales agent who will then try to upsell you more services than you might choose from a generic renewal offer.

Do you have marketing options on in 'My Virgin Media'? If not, that can stop any retention calls.

I have read past topics on here where customers have mentioned retention call backs only happened right at the very end of the 30 day cancellation period (by which time the customer had made other plans).

In some cases a call back never happens.

Anonymous · Answer

Hi thanks for response.&nbsp; God knows what my prefrences are.&nbsp; You tick the box and it says you've opted out!&nbsp; Don't tick the box and you're still opted out.&nbsp; I've already started moving my old emails (not many left on it now).&nbsp; Just frustrating, full package for years and not a peep out of them.&nbsp; Even the colleague who started the cancellation process said retentions may call and I said fine.&nbsp; Ahh well, probably not rang cus I haven't done the one switch yet and think im going to "cower under the pressure" 🤣&nbsp; and going to beg them to keep me day before end,&nbsp; well dangerous game to play and I won't!

David_Bn · Answer

Thanks for reaching out to us Anonymous, and we're sorry to hear of the frustration that this scenario has caused you.
Do feel free to call our team on 0345 454 1111 or 150 from a Virgin Media landline and our team will be able to put you through to Retentions to see if any last ditch offers/discounts are available to you.
Thanks,
David_Bn

Anonymous · Answer

Hi David.&nbsp; I did try a couple of times and they were pleasant but sadly the price just went up.&nbsp; I cannot justify 130 for the package I'm on and I think I've resided to the fact VM aren't interested.&nbsp; I can do without internet for a&nbsp; couple of weeks and use workplace, whilst getting the ball rolling with another provider.&nbsp; Season nearly over with football so won't miss sports and tnt for now.&nbsp; As for the sky movies think we've watched 1 in the last month so no stress.&nbsp; Thank you for responding but can't play the games with the call centre colleagues on 0345, it's draining.&nbsp; Yep we were one of the couples that hate change but I've finally given up.&nbsp; Thanks for responding anyway.

David_Bn · Answer

Thanks for your response Anonymous&nbsp;
If you're able to call our team close to our daily opening time of 8am, you would be most likely to get through within a small period of time to discuss the situation or to offer your requesting to cancel the services with us, and a 30 day notice period being served.
When customers are within a 30 day notice period, it is quite common for our Retentions team to get in touch to discuss any last ditch offers/discounts that are exclusively available to you.
Thanks,
David_Bn

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Zeberdee bouncers

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