Forum Discussion

vginforum's avatar
vginforum
Dialled in
2 years ago

"Your bill is ready" - so send it to me!

Why can't they just attach a pdf to the email?

Like 2 utility companies I deal with, two property service agencies, I deal with, Tesco just send an email with my grocery bill. And they all have details of my accounts with them.

This morning I clicked on the link in the VM email. It must be a new page as it didn't remember my stored username and password. Open file where I keep my passwords. Copy/paste into VM web site.

Get three/four screens of sodding spawn of the devil CAPTCHA. Eventually get to my bill and when I click on usage details it gives me totals, not details.

Eventually download pdf bill which I could have been sent in the first place so I can check who I had phoned during the month.

Good old VM - never make things simple if you can avoid it.

And please, nobody mention security - read the beginning of this message

 

  • Adri_G's avatar
    Adri_G
    Forum Team (Retired)
    2 years ago

    Hi, vginforum.
    Thanks for taking the time to post on our help forums although I'm sorry to see how you feel about our bills and how we notify you, as well as the way you access those.

    We do take your feedback seriously, please rest assured we'll be passing this across to our quality team for future improvements.


    In regards to your dissatisfaction about the fact that we do not provide a PDF bill directly to your email, please kindly advise if you want us to help raising your concerns (as seen on our complaints process here) and we can assist with this process from here.

     

    If you have any questions, feel free to ask.
    Regards,

    • vginforum's avatar
      vginforum
      Dialled in
      2 years ago

      It's not a complaint as such.

      Example 1: Octopus Energy send me a bill immediately after I give them my meter reading. It gives a summary and has the detailed bill attached. All I need to do is read the pdf or download it.

      Example 2 VM send me a monthly email (no need to give readings, they have them). All the email contains is the monthly total. If I want to know details I have to log in to another web site. Even then the details are not on that page, just line rental and the total of usage charges. I then have to go looking for the details. Nothing there when I press those links. Then find the link for the pdf of the bill. Have to download that.

      All I am saying is if you have got the detailed bill attach it to the email and that's that. No more faffing about

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        2 years ago

        Hello vginforum.

        Thank you for your feedback.

        We can pass this over to the relevant team to see if it can be improvised for the future.

        If you need anything else, please let us know.

        Gareth_L

  • vginforum's avatar
    vginforum
    Dialled in
    11 months ago

    And we got a change. Email saying my bill is ready to download. Oh, no change there. But 'click this link'...

    Not to my account but a new link. One not in my saved passwords. So I have to open my file of passwords, copy/paste username and password into new link just to see my bill.

    Octopus Energy send me a message - attached please see your bill. So easy, so simple

    • Arissa_H's avatar
      Arissa_H
      Forum Team
      11 months ago

      Thank you for letting us know Vginforum, we will be passing this on to our relevant team.

      This is a good idea and we will see if this can be implemented in the future. 

      Let us know if you need help with anything else. 

  • vginforum's avatar
    vginforum
    Dialled in
    10 months ago

    Well that went well. Absolutely no change.

    Can it really be so hard for a major tech supplier to attach one item to an email. I could show them how if needed

    • Kath_P's avatar
      Kath_P
      Forum Team
      10 months ago

      Hi vginforum, 

      Thanks for popping back to us in the Community. We have fed your feedback to the relevant teams but just so you know, this doesn't mean any changes will be implemented. The team review and collate the feedback received and use it to identify areas that can be improved. 

      As it stands, there are no changes to the way we issue billing reminders but if a change is implemented in future, we'll be sure to update you. 

      Many thanks, 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    @Kath_F 

    If there's a change in the future you won't need to inform the user, they'll get it in their email!

  • vginforum's avatar
    vginforum
    Dialled in
    10 months ago

    Spot on, jpeg1 🙂

    I think we can take it from Kath_F's reply that VM will just ignore any suggestion and won't even tell us why they can't attach a bill to an email like every other utility

    • vginforum's avatar
      vginforum
      Dialled in
      9 months ago

      Three emails this week about bills.

      First from my maintenance man after fixing door lock.Invoice with payment details attached

      Then Octopus send my monthly account complete with attached breakdown of fuel usage and details of when my direct debit will be paid.

      Third, VM message with nothing attached and just a total amount. Any further details I have to sign in to a different web site. Maybe one day the UK's leading cable company will learn how to send a bill by email. I will not hold my breath.

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        9 months ago

        Hi vginforum 👋.

        Thanks for reaching out to us. Apologies for the issues that you have been having with your bills, you are able to review these via the app and the website to download as a PDF.

        Sabrina

  • vginforum's avatar
    vginforum
    Dialled in
    9 months ago

    But I feel you have completely missed the point of my original post. I won't repeat myself