Forum Discussion

Callumhallett's avatar
Callumhallett
Just joined
6 months ago

Wrong email on account set up

When sorting my broadband i set up with the wrong email. When going to log onto my account I now have no access to my account number because i have not got my welcome email. So locked out of my accou...
Gareth_L's avatar
Gareth_L
Forum Team
6 months ago

Hello Callumhallett

Thanks for your first post and welcome to our community.
Sorry to hear you used the wrong email when setting up your broadband.
I'd like to investigate this for you and arrange for this to be amended.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 

Gareth_L
 

CMPKG's avatar
CMPKG
Joining in
3 months ago

Hi,

I too made a mistake with my email when setting up so I receive no updates. 

please help?

  • Carley_S's avatar
    Carley_S
    Forum Team
    3 months ago

    Hi CMPKG 

    Welcome to the community forums 

    Sorry to hear that you've entered the incorrect email when signing up. 

    We've not been able to locate you on the systems on our side, how long ago did you sign up with us please and are you service still in pre-installation stage or are you fully installed now?

    • CMPKG's avatar
      CMPKG
      Joining in
      3 months ago

      Hi Carley,

      I am still pre-installation. Fortunately, I input the correct phone number and I’ve received a text saying my box will be delivered on Monday. 

      my email is [REMOVED]hotmail.co.uk but I missed the ‘l’ in ‘[REMOVED]’ when inputting. 

      thank you

       

       

      [MOD EDIT: Personal information has been removed from this post.]

      • Akua_A's avatar
        Akua_A
        Forum Team
        3 months ago

        Please refrain from giving your public information on the public forum for your own confidentiality. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,