Forum Discussion

Frustrated110's avatar
Frustrated110
Joining in
7 hours ago

Withheld refund

Vm owe me money, but keep lying about how and when this will be refunded. Repeatedly telling me it’ll be 14 days for a cheque (I’m always told it has been ‘batched’) . Then I’m told it can be a bacs payment because the chèque was delayed due to a ‘backlog’. Then I’m told Virgin media has a bacs outage, I should wait 14more days for a cheque , etc etc. Then a ‘manager’ will tell me everyone else has it wrong, everyone forgot about the cheque,it’ll  be another 14-30 days please …..

anyone experienced similar? online it seems there are so many others in the same boat, with VM even failing to compensate properly after ombudsman interventions. Super frustrating.

 

 

1 Reply

  • Darthvadar's avatar
    Darthvadar
    Dialled in
    3 hours ago

    This is typical behaviour from VM. They will deliberately and intentionally ignore you or fob you off with dubious excuses in the hope that you will go away. It is tantamount to fraud and theft, and the directors should be in the dock quite frankly for the way this company is run.....like a mafiosa or cartel. Dont count on getting your refund from VM at all.....you should seriously consider legal action in the Small Claims Court to recover it. Only thing VM understand is being hit with a big stick. Sorry to be so brutal, but this is the way things are, plus you do have my sympathy for way you have been been treated.