Pagemakers
2 years agoOn our wavelength
Who on earth can help me!
Been a VM broadband customer for years. Last week I took up the offer of upgrading to 1GB Broadband. I’ve got my order number email and that’s it. Nothing has appeared on my account and heard nothing since ordering. A few days ago I received next month’s bill which is incorrect. It’s my old M350 at full price. Nothing about my upgrade.
I’ve called Virgin 3 times, emailed and spoken by Live Chat and I’m just going round and round in circles and nothing is progressing. Nobody can give me any information whatsoever.
What do you suggest? Thanks.
Hi Pagemakers, no problem at all. That's great to hear 😀
Regards,Daniel