Forum Discussion

VMViewer's avatar
VMViewer
Fibre optic
2 years ago

What's happening at VM? Broken systems, incorrect bills

Is something going on? I've had a two bills issued that have been wildly miscalculated. I've had to call VM twice about these to avoid being overcharged, both times the advisors have reported problems with their systems. I then logged a complaint and got a response that barely made sense and included a phone number to call that wouldn't accept calls.

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi VMViewer,

    Thanks for posting, and sorry to hear there's been some confusion over the billing.

    So I can take a closer look at what's happened, I've popped you over a private message to get a few more details from you.

    Alex_Rm