Forum Discussion

Rewen66's avatar
Rewen66
Just joined
2 years ago

Welcome gift tv not received

I had my media package installed in July 23

and I have not received my free tv  has anyone received there’s 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi Rewen66 

    When did you actually apply for your VM connection?   Did you sign up online as their promotional offers are only available if you sign up online?

    Which TV package did you have installed on 23rd July?

    VM's offered a free 43" Tobisha TV between 12th and 15th June  < see here > available with the Bigger Movies, Bigger Sport, Biggest TV and Ultimate Volt bundles. 

    The next free gift offering was between 20th to 25th June for a free JBL Extreme 3 wireless and Bluetooth speaker < here >  for customers taking either the Bigger Movies, Bigger Sport, Biggest TV and Ultimate Volt bundles. 

    Their next promotional offer was for an Xbox Series S between the 24th and 27th July< here >which was after your install date.

    Normally VM's trusted partner Exertis will despatch your hardware gift within 28 days of the activation or installation of your Virgin Media services. Once your gift has been despatched, it should be delivered to you within 14 days see https://www.virginmedia.com/help/gifts 

  • Megan_L's avatar
    Megan_L
    Forum Team
    2 years ago

    Hi Rewen66, 

    Thanks for your post on our Community Forums, we're sorry you're still waiting for your TV gift after you've now been installed. 

    We're not able to help directly with this issue, newapollo has mentioned a lot of useful points already which I'm happy to go over again.

    Information about hardware gifts like TV's can be found on this link 👉 Promotional Gifts - Along with lots of helpful FAQ's. 

    As we cannot support with this kind of issue, you should contact Exertis on 01282 858 484 and they will be happy to help. 

    Please let us know how you get on. 

    Thanks,

    Megan_L