Want to swap to basic broadband for telephone landline for dementia mother
Has anybody else had the same problem as I'm having.
My 93yr old dementia mum only has broadband because of the digital switch on her landline. 18 months ago I agreed a TV package at a reduced rate of £33 as at the time I didn't want to change the look of her TV stations and start confusing her. During this time we added in broadband to keep the phone working. However, since last August my mum has developed serious dementia and no longer watches TV as her concentration has gone. She doesn't make phone calls, but occasionally receives calls from distant relatives. We have added a moving picture frame so she can see photos of her past and the children in the hope that it stimulates her memory.
Since April her VM bill has shot up to £84 due to costs ! I've had a nightmare talking to several VM customer service people trying with all my might to get her bill back down to something sensible. I'm happy to cancel the TV, reduce broadband speed to slow. But all I get is, no can't reduce the package but can reduce the cost to £54, which I feel is still rather unfair.
She doesn't have much money just her pension although not quite pension credit. She has a lot of care costs now and we're trying to just use her money wisely.
I've noticed VM offer Essential Broadband, but she doesn't qualify and I can't seem to get a sensibly priced package. On VM website they advertise £28 for phone & broadband, but I'm not being offered this. Does anyone else have experience of how to reach a successful outcome.