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Lucylou2's avatar
Lucylou2
Joining in
3 days ago

Waiting for cancellation refund

Hello does anyone know how long it takes for VM to refund cancellation charges please?

I moved to an area not serviced by VM & sent proof of my new address on 13th & 22nd October to mailto:homemovers@virginmedia.co.uk

I’ve had no acknowledgment & when I spoke online with VM, their response was they don’t deal with that department - bizarre!

Many thanks for any help!

1 Reply

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    17 hours ago

    Hi Lucylou2,

    Thanks for posting and welcome to our community 😊

    Sorry to hear you're waiting on an update regarding early disconnection fees. 

    So I can take a closer look this for you, I've popped you over private message to get a few more details.

    Alex_Rm