Thanks - that's really informative, but a bit depressing.
So if there are quotas may not even get what seemed a good deal. All I wanted assurance it would last at least a year, not tie me into and automatic annual increase in April of next year.
But as you say, I should have a couple of weeks to opt out.
Hi hackneyuser,
Thank you for reaching out to us in our community and welcome, sorry for any disappointment around the offer which was added, with any changes as advised you do always get 14 days cooling off once added.
If you current contract has ended you can speak to our Customer Relations team on either 150 from a Virgin Media Landline or 0345 454 1111 from any other phone, options 1,3 then 4.
If you do however need further help please reach back out to us.
Regards
Paul.
I am about halfway through a contract, the monthly amount of it gives me an okay service, but had I been a new customer I would have got a far improved package. And as the sales person pointed out to me I have been a "loyal" customer for 18 years (longer if you add in the forerunners blueyonder and london cable) but am treate a a second class user.
The point I was making is that whilst I would want more for my money I also want to know what that times me into in the future. ie in April will my monthly amount be increased only by the offer price, or will I be put on the next package up from me
I had arranged for the sales person to ring me back, but due to unexpected event couldn't take the call.
I would have like to talk it through more, because I appreciate they are hampered by the guidelines, but it would be niave of me to be unquestioning.
Although thanks to response to this, might well have gone ahead and used the 14 days cooling of period to understand it in detail.
I just dont understand why the sales team cant be allowed to interact in a less hustling way. ie when renewing my contract have had straightforward discussions re adjusting the mix of services.
Just to add its odd that you cant ring back, to follow up a phone call.
Frustrating for customer and also for sales person who cant then maybe get points for finalising a new contract.
