"This is without doubt the worst customer services I have received from a company - and from a Group and Founder I've admired for so long."
Virgin Media Ltd is actually owned by Liberty Global Ltd, a British-Dutch-American multinational telecommunications company domiciled in Bermuda. The "Virgin" bit is a licensed branding fig leaf.
Thanks - this is really helpful. Have just submitted the SAR so I can get help from the Ombudsman more easily.
You might want to tip Ofcom off too here https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365110
