Virgin not honouring contract?
Good afternoon all,
on the 25th march I upgraded my broadband package to include megaTV and sky sports + Sky cinema. I was quoted £86 for the new package which included M350. I received my pre contract info and everything was as expected.
fast forward to the next day (26th march) and I received an email titled ‘thanks for making those changes’, which had my new contract in. However the price was £50.73 for the agreed package.
I phoned up Virgin to confirm what price I would be paying and they said it was the £50.73 package which had a discount included.
now, in the App it’s saying my monthly bill is £86, even though the contract says £50.73. I’ve questioned it again and they are denying all knowledge of the cheaper contract, even though it’s in my active contracts on the website!
has anyone else experienced this? Or know how to deal with it?
