Tash1985
11 months agoTuning in
Virgin not honouring agreed contract price
Hi
after agreeing a new contract price of £94 on the 24th of Feb 2024 I received my bill today of £224! It turns out the agent didn’t apply the discount on my offer. After spending 2 hours on WhatsApp, and 4 hours on the phone this is still not sorted! All I keep getting is we can offer you a new deal at £107!
I can’t speak to a manager or complaints department . I have a bill of £224 sitting over my head which is not being paid as I can’t afford that and it is not what was agreed !
does anyone have a way to contact a English call centre to make a complaint or speak to a manager ! This is causing me so much stress and I’m sure if I go to the financial services regarding this they will happily back my side.