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StephenKnox's avatar
StephenKnox
Just joined
16 hours ago

Virgin Media Will Not Unlock My Account

  • I received a text on Monday the 12th of January, informing me that VM had locked my account. I have reported reported the issue to 150 on four separated occasions and also via webchat. All I have been told is that it was locked due to an unauthorised login attempt. The account remains locked, which is causing me a lot of stress as it's my primary email account and I can only access it via webmail. I'm self employed and any offers of work or related enquires, go to this account. How can I get my VM account password reset?

 

 

 

 

1 Reply

  • Deepak_S's avatar
    Deepak_S
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi StephenKnox, 

     

    Thank you for bringing this issue to our attention! So it seems you are saying you have been locked out of your MYVM account- is that correct? 

    We can raise an IT ticket which will be reviewed by our IT team between 5-10 working days. They will reach out if they need any additional information. Firstly, look out for a private message and we will do some security checks😀