Forum Discussion

Chrissielou's avatar
Chrissielou
On our wavelength
2 months ago

Virgin Media O2 ID - still can’t log into my account

14 days ago I went through the process to register, verify and link my Virgin Media account to the above new Virgin Media O2 ID and completed it all apparently successfully as instructed using a non Virgin media related email - but since then I have not been able to log into my Virgin Media Account and so cannot see my bills, online email or manage my account in any way.
When I try to login - either online or on the app - all I get is a spinning VM logo on an otherwise blank page and then bounced back to the sign in button page.  Sabrina_B had been looking into this for me but I haven’t heard anything from her in 8 days now.

 I can see that I am not the only person on this forum still having this issue despite it apparently having been solved 12 days ago - according to a Mod Post on here.14 days without account access is too long - can someone please, please help me and fix this as soon as possible.

13 Replies

  • Chrissielou's avatar
    Chrissielou
    On our wavelength
    7 days ago

    So it’s been nearly 3 months now with this above issue of mine still not fixed and I was just wondering if anyone on here has had the same - or a very similar problem - and managed to get it fixed yet and if so how? If you have can you please share instructions on how to fix it with me - don’t know how much longer I can bear to wait for VM IT team etc to pull their fingers out and get this sorted. 
    Thanks

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Chrissielou 👋.

    Thanks for the latest update. Shall we jump into a private message so we can see what the latest is with getting you bill access.

    Sabrina

    • Chrissielou's avatar
      Chrissielou
      On our wavelength
      2 months ago

      Thanks Crazyere, I have actually already tried the solution in that link, however it does not work for my issue which is that I cannot log into to my ‘My Virgin Media’ account.  The account is already correctly linked to the Virgin  Media O2 ID and everything is verified - just doesn’t work when I try to login.

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for this, is the password still the same as last time for your email account or have you changed it since you spoke to Martin?