Forum Discussion

Norrie's avatar
Norrie
On our wavelength
3 months ago
Solved

Virgin media keeps sending contract agreements which are NOT what I have been offered and accepted

My contract is due to expire and after no help by customer services I accepted the offer of £100.53 per month to renew in my account and received that contract agreement. Two weeks later I received a...
  • Alex_RM's avatar
    Alex_RM
    3 months ago

    Hi Norrie,

    Thanks for posting and sorry to see there's some confusion over the new deal.

    Package changes aren't something we do via this forum, however so I can get a few details from you regarding the billing, I've popped you over a private message.

    Alex_Rm

Norrie's avatar
Norrie
On our wavelength
3 months ago

Update, called retentions again and this time 4th time lucky. Agent rebuilt my package with the same details and this time it went through. Contract emailed and I am assured that problems have been fixed with the direct debit amended to the new amount.