Forum Discussion

Norrie's avatar
Norrie
On our wavelength
3 months ago
Solved

Virgin media keeps sending contract agreements which are NOT what I have been offered and accepted

My contract is due to expire and after no help by customer services I accepted the offer of £100.53 per month to renew in my account and received that contract agreement. Two weeks later I received a...
  • Alex_RM's avatar
    Alex_RM
    3 months ago

    Hi Norrie,

    Thanks for posting and sorry to see there's some confusion over the new deal.

    Package changes aren't something we do via this forum, however so I can get a few details from you regarding the billing, I've popped you over a private message.

    Alex_Rm

asim18's avatar
asim18
Rising star
3 months ago

Sometimes VM will adjust the price of the contract using "discounts". So if you agree a price of £90 for example, they will give you a contract of £150, then apply a rolling discount of £60 (it's easy to miss it).

If you read further down the contract, does it state any discounts applied which would bring the total bill down to what you are expecting?

Norrie's avatar
Norrie
On our wavelength
3 months ago

Each time the pre contract agreement  does what you say bringing the monthly cost down to the amount agreed. Then  a few days later  or as in today 2 hours later I get an email thanking me for making changes to my package with a monthly cost with a higher amount and a higher nett payment. In other words the package price  on pre contract agreements accepted online and now with an agent by phone is  ignored and a higher price stated which I obviously do not agree to accept.

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    3 months ago

    Hi Norrie,

    Thanks for posting and sorry to see there's some confusion over the new deal.

    Package changes aren't something we do via this forum, however so I can get a few details from you regarding the billing, I've popped you over a private message.

    Alex_Rm