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nat123's avatar
nat123
Joining in
21 hours ago

Virgin Media are trying to steal £40 from me

After getting a bunch of threatening letters from Virgin to return an unused hub 3 (because I had to wait ~2 weeks for their return kit to arrive by post) I returned it on the 24th of October which was received by Virgin Media on the 28th of October. You have had it for almost 3 weeks. I made a complaint a few days ago because the charge still had not been removed from the next bill. In this complaint I included the yodel tracking number.

I received an email response to my complaint yesterday which doesn't even look like it was written by a human, asking me to show proof of return AGAIN. Meanwhile my bill is due on the 19th of this month and I DO NOT WANT £40 REMOVED FROM MY ACCOUNT. I do not want to have to wait X amount of time to be refunded.

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    4 hours ago

    Hello nat123.

    Thanks for your post. 
    Sorry to hear about the £40 charge for the Hub.
    I’d like to investigate this for you. 
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the envelope, top right of your screen, that would be great. 
    Regards     
    Gareth_L