Forum Discussion

MindSanctuary's avatar
MindSanctuary
Tuning in
8 days ago

Virgin Media Account

I am unable to sign into my Virgin Media Account, when I use my password it returns "incorrect" so I try to use the password reset. But when I try that I get the email to change, update my password and confirm then it just goes into "Request in progress" just keeps running, its been running for about 15 minutes as I write this ? I have tried to sign in to get the Virgin Advanced Security several times but keep failing. I have attempted to follow all the security measures but am convinced I have a MITM actor between me and Virgin Media. Any ideas?

Thanks for any help, I really appreciate your time. Thank you.

  • Hi MindSanctuary 

    Welcome to our forums and thank you for your first post.

    Sorry to hear you are having issues when trying to access your online account. We want to do our best to help from here. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,

  • No problem at all MindSanctuary We are glad to have been able to help. Please do not hesitate to contact us if you need any further help :)