Virgin Media Account - Can't sign In?

Went to my virgin Media account page today and it was asking me to link my account with my Virgin O2 account (didn't know I had this account) so did so; I've been going around in circles ever since and now can't sign in at all.

Now I can't access the Virgin Media website at all as it's telling me I've tried to log in too many times and the webpage isn't available to me anymore!

I must say that anything to do with signing in to virgin Media is the most confusing set-up I've ever come across; other website, usually, give you the option to re-set everything but not with virgin.

I can't even email virgin Media as they don't want us doing that even though it might save them, and me time.

I used to teach IT at college and I'm having serious problems; how does any 'normal' person deal with the problems that Virgin Media throw up?

So frustrated right now!!!!