Unknowingly entered in to a contract and VM don't help.
I was out of contract and wanted a timeout because I was leaving the country for a few months and the sneeky agent restarted my contract.
I called VM support looking for a short term timeout (only paying service fees) and the agent gave me a a full 18 month contract?? Now I can't get out of it. That was 4 months ago and now that I'm moving house (since I thought I wasn't in any contract) I didn't think there would be any issues but it seems they slapped on another contract. The agents I spoke to were rude, condescending and had that 'I've heard it all before' attitude.
I asked one of the agents if there was any recordings of me accepting a 18 month contract and he said there wasn't. So how can they say I accepted a contract ? Then a manager who kindly left a meeting just to be rude to me told me there was recordings.
I've heard horror stories about leaving VM but never experienced it until now. Hoping to to avoid the CISAS route but not sure what else to do.
Why would they even force a contract on someone that's out of contract ? disconnection fees ?
Don't expect any honesty or integrity from offshore customer services. Instead demand all call recordings and other data this way https://www.virginmedia.com/help/dsar-faq and then raise an official complaint with a view to escalating to Ombudsman Services https://www.virginmedia.com/help/complaints
