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mcgrath5353's avatar
mcgrath5353
Joining in
2 years ago

unable to login to my virginmedia account,email address not recgonized

I can't login to my virginmedia account , keeps saying email address not recgonized, tried every suggestion going but but still can't access my account or get into my virgin emails on my outlook account.

5 Replies

  • Hello mcgrath5353.

    Thanks for your first post and welcome to our community.

    Sorry you have to join on letter terms regarding your email not working.

    Can I just ask if you are able to view then through your online account 

    When you get a minute spare can you please follow the steps below for Outlook access.

    • Sign in to My Virgin Media

    • Go to Account settings, then Account details

    • Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail

    • Then, under Virgin Media Mail app password tap Get password

    • Continue the flow and a new secure password will be generated, and the mailbox unlocked

    • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
    Gareth_L
     

    • mcgrath5353's avatar
      mcgrath5353
      Joining in

      no and when I try to go through the route of forgot password I put my email address in but doesn't recognise that now either, so stuck !