I can't login to my virginmedia account , keeps saying email address not recgonized, tried every suggestion going but but still can't access my account or get into my virgin emails on my outlook account.
Forum TeamHello mcgrath5353.
Thanks for your first post and welcome to our community.
Sorry you have to join on letter terms regarding your email not working.
Can I just ask if you are able to view then through your online account
When you get a minute spare can you please follow the steps below for Outlook access.
• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
• Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated, and the mailbox unlocked
• Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
Gareth_L
no and when I try to go through the route of forgot password I put my email address in but doesn't recognise that now either, so stuck !
Forum TeamHi mcgrath5353
I'll send you a PM now to assist further.
