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seraphim7's avatar
seraphim7
Joining in
8 months ago

trying to get confirmation of my cancellation

i signed up for broadband deal on 23/9/24 but discovered i couldnt really afford it as im a pensioner. i contacted the pre install cancellations team they went through the process of cancelling. But i got some virgin equipment delivered today and im very confused regarding my cancellation. can anyone help  many thanks in advance

need help

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    8 months ago

    Hi seraphim7 thanks for posting and welcome to our community.

    Sorry to hear your circumstances meant you could not join us as a customer. And sorry for any concerns receiving the equipment may have caused. So that I can take a look on your behalf, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R