trying to contact a human

You can't negotiate deals on here.  If you want to discuss with a person rather than a robot, phone CS and take the options for 'thinking of leaving us'. Ignore any automatic response you get there and you should eventually get a human response.  Good luck! 

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Carlos1972 wrote:

I am trying to sort my bill out and to get a new package deal but 3 days now trying to get to speak to some one from virgin just utter useless  150 pay you bill options only 0345 454 1111 same pay bill only no other options tryed live chat online dont work i need to pay my bill but im not paying it until i get a set package as im being charged any where from 70 up to 85 pond for 1 gig broadband So if any 1 can pass a message to a human i.ll be great full if not just going to go with anther cheaper company that has a human interface option

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option

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Hi Carlos1972 

If you have an outstanding bill then the automated system won't offer any other options until the bill is paid.