Thieving, neglectful criminal company

Virgin Media are thieves. They do not honour their contracts and will charge whatever they feel like without notice.

In October this year, my contract had reached 18 months, and was increasing from £48 to £87 a month, so I accepted the new contract offered at £49 a month. I received the confirmation email and the pre contract attachments. 

Jump to the bill date, and i had been charged £87. So i submitted a complaint, stating that I expect the money to be refunded at the very least, and the contract to be honoured. The reply stated that I can accept a contract at £52 a month and cut my losses. I replied saying that I am not happy with this resolution as I have been charged an extra £40 due to their mistake. 

It's now been over a month since I've had a response, and they have charged me £103 for this month's bill. 

A truly disgusting, criminal organisation. We shouldn't have to report to the ombudsman to be treated as valued customers.