Forum Discussion

Colinjgraham's avatar
Colinjgraham
Joining in
11 months ago

Stac code

Hi, I'm about to change over to Virgin fibre broadband, my current provider (3) have said I must send a stac code to you, I have everything on place to change but there's no mention of giving you a s...
nodrogd's avatar
nodrogd
Very Insightful Person
11 months ago

There is no such thing as an STAC code with fixed line Broadband. PAC & STAC codes are only required when changing from one mobile network to another mobile network. You would need a PAC code if you are moving your mobile to O2 as part of a VoLT package & wanted to retain your mobile number.

  • Steven_L's avatar
    Steven_L
    Forum Team
    11 months ago

    Hey Colinjgraham,

    Welcome to the community and thanks for taking the time to post here on the forums.

    As nodrogd has advised, a STAC code would not be used to with broadband, this would only be for mobiles.

    Kind Regards,

    Steven_L