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Willy614's avatar
Willy614
Joining in
2 months ago

Slap in the face to existing loyal customers

My bill has recently doubled (fair enough, i knew the offer period and had an email about renewal quotes however personal life has been manic with family emergencies).

I had a webchat with VM who refused to offer anything to suit the package i wanted (Bigger package and broadband, maybe adding sports if price was right) and insisted instead to only offer prices for the full everything package, continuously ignored my clearly stated needs (no land line) and generally not good.

The offers were NOWHERE NEAR what they are offering new customers and when i pointed this out i was told they wanted to attract new customers to try and experience their products blah blah.  I can accept this to a point and pay slightly more, but the difference was ridiculous, and insulting.  I have moved back and forth between Sky and VM several times over the years as one offers better prices than the other and found whilst their are pros and cons for both, they both broadly offer the same service and everything i need, and i don't care who my supplier is when i'm using the internet or watching telly.

I am now looking to cancel and move to NOW or maybe Sky to significantly reduce costs as like everyone else, the cost of living is biting with everything going up except wages.

I have been told i can use the one switch (or whatever its called) service - has anyone used this and can you confirm it is as easy as they say (also that it means not having to give 30 days notice as contract expires when new supplier starts, much like a PAC phone change).

Also, if anyone has recommendations on suppliers between Sky, NOW and anyone else who can provide the basic channels plus Sky witness etc (entertainment pack?)  I need a fairly good broadband as my wife WFH however dont need landline and can live without sports.

Thanks in advance for any help.

2 Replies

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  • Willy614's avatar
    Willy614
    Joining in
    2 months ago

    Does anyone have experience of EE TV (BT in old money) - they seem to have good deals and you can change each month, i.e. turn sports on and off etc

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Willy614, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      From time to time, we have special offers and promotions to welcome new customers on board. When this offer ends, the package price will revert to the standard package price for the bundle. Although they may not always be available to existing customers, that doesn't mean that you miss out once you've joined us. We often have offers and special deals on our services, or one-off promotions to make sure you carry on getting the value you'd expect. 

      We're always happy to review your package and cost to help find one that best suits your needs and budget but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      In terms of One Touch Switch, you can read more information on this here.

      Many thanks,