Setup A Virgin Media Account But Won't Let Me Login

I THINK my problems are linked to the fact that I left Virgin Media 5 years ago and have just come back. Same email address as 5 years ago.

I have signed up for Broadband beginning January - the Broadband account hasn't been setup yet as I'm still running out my existing contact with NOW but getting loads of emails asking me to login and check my security settings.

No idea what my password used to be, used the password reset, also setup an account recover code.

The issue is that when I login after I enter my email I get a blank screen following hitting the continue button. If I then try to refresh, I get a screen asking for my postcode and surname. After I get that I get the message that there is more than one account with those details and to enter my house number. After I do that I get a message saying my account isn't recognised.

In the old days we would call up someone and get this resolved in about 5 minutes. I think my old account from 5 years ago is still on the system and causing problems because I still have the same email.

I just need to talk to someone from Virgin media staff to look at my account. I really don't think FAQs or chatbots are gonna help resolve this problems.

Any suggestions what to do?