Solved
Service account address incorrect
Hey, I recently signed up for VM on a new house I'm moving in, I'm already an O2 customer and have changed the address to the new address but it's still saying I'm not eligible for volt benefits, one...
Hey Datodaria, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
To qualify for the volt benefits you must have both accounts registered under the same address/
If you have just updated the O2 side, I would leave it a few dates to update, once done you can activate them and this takes around 10 - 14 working days.
