Schrödinger's Retention Offer

Question

Long story short:We signed up to VM in March (new FTTP rollout).&nbsp;Installed April.No issues. Gig1.Visit today from Youfibre rep offering us a good deal and to pay off our VM early termination fee.Happy to take their deal - symmetric speeds, price difference negligible, bonus of a static IP.VM emails to say "we're sorry you're thinking of leaving, before you do, check out our exclusive offer for you".Would be silly not to at least see what the offer was, right?Try to click the link. Nothing.The link is dead.Note: tried on different devices and browsers. Definitely a dead link in the retention email.Decide to speak to retentions to see if they can advise. Nope, no offer.Why VM? Why waste peoples time with an "exclusive offer" which doesn't actually exist?!

Roger_Gooner · Answer

That offer from Youfibre is worthless if it's not in writing.

vmrf1 · Answer

Managed to fix their mangled link!Deary me! Don't offer something then not offer it VM!&nbsp;&nbsp;

Cardiffman282 · Answer

Nb their buy out ceiling is £300 https://support.youfibre.com/knowledge-base/article/contract-buy-out/&nbsp;

Adduxi · Answer

Roger_Gooner wrote:is worthless if it's not in writingWe could say that about any ISP, not just YF ?

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Schrödinger's Retention Offer

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