Retentions question.

It pains me to say this because I dont want to be considered racist, but when I ring VM, my heart drops when the voice answering sounds Asian. 

It's not that the person I'm speaking to isn't courteous and polite, too much so sometimes. Also, picking up on somebody's accent can be quite difficult sometimes.

However, more than this, it's that even though English is being exchanged, there's often a real failure of communication, an absence of those shared (nuanced) understandings which, generally, I'm much more aware of when speaking to somebody in the UK.

In a few months my contract is going to be up for renewal, and when negotiating a new contract with retentions, I'd much rather speak to somebody on the UK team, and want to make this clear if and when I ring up.

Am I allowed to do this please?