Forum Discussion

kayleigh98's avatar
kayleigh98
Settling in
4 days ago

Renewal offer not honoured - despite receiving a contract

Hello,

I recently received a renewal offer on my Virgin Media app and via text from VM, at a price of £25.21. I selected this renewal deal and received a confirmation email of the order, a contract information sheet and contract summary sheet (in the email screenshotted below).

Despite this, the new contract is not showing on my account. I contacted VM via Whatsapp this evening to discuss this, and have been informed that this contract is not valid and that I am ineligible for the offer. This renewal deal is still displaying on my account (both in the VM app and via a further direct text from VM), and I have a contract reference number and order confirmation via email.

Please can the VM team advise as to whether my contract will be honoured / how to resolve this renewal issue? Thank you.

 

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    3 days ago

    Hi kayleigh98 

    Welcome to our forums. Sorry to hear you're having issues with your new contract offer. We understand the frustration caused and want to help you the best we can. We're sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,