Forum Discussion

Grippets's avatar
Grippets
Joining in
3 days ago

Recontract stuck in limbo

Hi all,

I recently requested to end my contract after a few attempts to get a new lower price once my promotional period ended which came to no avail. I gave my 30 days notice and a few days after received a recontract offer via email for 10% off which I was happy with so went through with it but it doesn't seem like it's gone through. I received the order emails. My last payment did change in value from what the bill said so I'm thinking something's happened in the background but nothings really change on my online account. Then today I've received another recontract offer (this time with 20% off 😡) and I can progress the offer to the point of submitting it. I really don't like talking to people on the phone and I get no where on live chat so hopefully someone on here can help!

Thanks, Dean. 

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    The Mods here don’t deal with contract negotiations.  You will need to speak to Customer Service.

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 days ago

    Hello Grippets

     

    Sorry to hear of the contract renewal issues experienced, we appreciate you raising this via the forums.

     

    As advised by Adduxi, the forum team rent; able to support you with package queries, we'd recommend if you haven't already, giving the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you. 

    We also have these contact methods available.