Had no email about it and like I said my account says 'bill not ready come back later' but it also says first bill will be ready by 19th December... is it normal for it to be delayed?
Thanks!
That’s normal for new customers. The date shown is only an estimate — the first bill often appears a day or two later while the system finalises your account and discounts. It’ll show up automatically once everything is active. Afterwards it's more predictable. My bills always come out on one of these days: 17th, 18th, 19th.
Note that the direct debit date can vary between 22 and 25 days after billing date as VM submits DD instructions to the bank in batches and not all at once.
