Forum Discussion

KB29R's avatar
KB29R
On our wavelength
2 months ago

Re: Recontract misinformation

Hi Kath I have the same issue unfortunately- can you sort this out for me please

 

Best wishes - Ken

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 months ago

    Hi KB29R, thank you for your post. We're sorry to hear this 😔

    As you've posted on a new thread, can you please expand on what the issue is exactly?

    Regards,
    Daniel

    • KB29R's avatar
      KB29R
      On our wavelength
      2 months ago

      Oops sorry about that 

      I took the opportunity to go into another contract that was offered with the exact same package with Netflix - unfortunately - I had an email saying thanks for the recent changes but Netflix is now with ads

      This wasn’t agreed and looks as though it been added of which wasn’t part of the deal

      this seems a common issue reading the other  comments on here

       an you sort it for me please

       

      best wishes

      Ken

       

       

       

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 months ago

        Hi KB29R, no worries. Thank you for your response.

        In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel