Hello vshing1996
Thanks for posting on the forums in regards to your package and downgrading. We appreciate you taking the time to raise this here via the forums and welcome to the community.
The package you advised for £27, is that a new customer deal? As an existing customer it won't be available to you but we would always offer the best package available. Can you confirm who offered the £44 package?
Have you spoken to the team on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you?
Hello Robert,
I have just been chatting through WhatsApp and I have been talking to Anjali which was very helpful, however the deal is not, I am just trying to keep the same provider (virgin media) but at a much lower and since I do not need a stream box, and your colleague is saying that If I were to get broadband deal without the stream box (since my original package is with steam box) it would actually be more expensive (assuming >£44 package).
On the side of the deal on your website, it does not say is a new customer deal, therefore I am just trying to the same deal or at least similar deal for around £30
Hi Victor,
The pricing you quoted that's on the website is for new customers only, as indicated in the Legal Stuff > Broadband subsection towards the bottom of the page. (info copy pasted below) You will have received new customer pricing when you first joined VM.
M125 Fibre Broadband: New customers only. Minimum term applies to your broadband service, check basket for details. M125 Fibre Broadband (average download speed 132Mbps). 18 month minimum term product: £26* a month for 18 months, then £54* a month thereafter.
M250 Fibre Broadband:New customers only. Minimum term applies to your broadband service, check basket for details. M250 Fibre Broadband (average download speed 264Mbps). 18 month minimum term product: £28.99* a month for 18 months, then £60* a month thereafter.
You should however be able to negotiate a deal between the two prices. It helps if you do your homework first and can provide the pricing of similairspeeds with other providers.
