Re: Am I a switcher?

I gave the obligatory 30 days notice to cancel ALL my services and leave my Virgin Media contract. (see image)

I received my closing bill

My online account notified that all my services (broadband, TV and landline) had indeed been disconnected

That’s it, I’ve left!

…Or so I thought. Just two days later, I receive an email stating ‘your latest Virgin Media Bill is ready!’. Virgin Media had kept my phone-landline on - and charged me full ‘out of contract’ price for it. (A service I never, ever, ever use by the way and had no idea it was still switched on)

My message to you here: if you are thinking of leaving Virgin Media, don’t just rely or believe that they will accurately reflect what is happening with your orders via your online account, or ‘lack of’ email communication. It may create a false sense of security. 

It’s as if they wanted to purposely ‘trick me'(?); to make a financial hit before I left and punish me? Be prepared. It’s upsetting to even think they’d do such a thing as I am an older customer having been with them for some 25 years but what else am I to think?