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MirMar's avatar
MirMar
On our wavelength
8 months ago

Re: Account transfer following bereavement

I have 4 questions?

1. Is it ok to leave death certificate and location of death blank? It's complicated. 

2. This line - with "Enter Name" does not make sense, as wife of deceased account holder, who was to give me consent? 

I confirm the "Enter Name" have been given consent by the NEW Account holder to request for the account to be transferred into there name

3. The Password - this is not secure - it's not hidden and you want me to complete and email - are there any other options please?

4. Is it possible to speak to an invdividual in VM to assist? I've been going around in circles since 13.42

 

2 Replies

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    8 months ago

    Hi MirMar,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm incredibly sorry to hear of your loss, my deepest condolences. I'm going to send you a private message in a few moments so that we can assist you further. Please respond to this when you can and we'll proceed from there.

    Thanks,
     

  • MirMar's avatar
    MirMar
    On our wavelength
    8 months ago

    The saga continues. Yesterday a'noon I received email from Bereavement Transfer Team saying account transfer would take place and would be completed in 1 hour,  this didn't work out as planned. When I tried phoning I failed to get through as I didn't know my memorable word.  I urge anyone in similar circumstances to hang in there,  keep entering your version of memorable word,  eventually a customer service agent will speak to you, if it's during their working hours.  More thought and more explaining needs to be done by VM in relation to the bereavement transfer service.  VM I will be in touch when I have the time and energy. Hopefully my broadband & landline will be up within the hour today,  saddened it didn't work out yesterday.