Forum Discussion

Mrbunker's avatar
Mrbunker
On our wavelength
6 months ago

Promised an email re leaving/retention

Hi, We were promised an email after a prolonged online chat led me nowhere about leaving and an almighty price hike in our monthly package. This email was supposed to be from cancellations/retention...
bhaskarsamani's avatar
bhaskarsamani
Superfast
6 months ago
Mrbunker wrote:

Hi,

We were promised an email after a prolonged online chat led me nowhere about leaving and an almighty price hike in our monthly package. This email was supposed to be from cancellations/retentions regarding keeping us as customers.

 

Nearly 2 weeks later and we’ve still had nothing and the online chats take us nowhere too. 

It’s awfully frustrating as we’d prefer to not leave for the obvious competitor but it’s seemingly increasingly like we’ll have to. 

Have spent endless hours not getting through on the phone so really out of any patience with that option!

Any wise ideas here would be much appreciated.

Thanks!

 

 as we’d prefer to not leave for the obvious competitor

use the leaving us option when you call them

before you do that, see what price you can get when you shop around

if you can, call in the morning 

Mrbunker's avatar
Mrbunker
On our wavelength
6 months ago

Hi there,

Thanks for that, have tried so much to get through and in the one and only time I got to speak to someone they promised me they’d email an offer. Which they haven’t! 

  • bhaskarsamani's avatar
    bhaskarsamani
    Superfast
    6 months ago
    Mrbunker wrote:

    Hi there,

    Thanks for that, have tried so much to get through and in the one and only time I got to speak to someone they promised me they’d email an offer. Which they haven’t! 

    if they think you will not leave, they won't give you a good offer 

    shop around and see if you can get a better price, tell them you found a better price and then cancel your contract that is going to end, thats the only way for you to get a better price