Pre installation nightmare

Hi Beautygirl95, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed. 

Whilst this isn't ideal, it does happen on occasions due to the way we provide our network. Sometimes this can take around 10 weeks to complete depending on the issue at hand. In terms of the appointment rolling over each day, this will be because when work is needing to be done before installation, this will show on the account as a floating appointment. This is to ensure the work is planned. It can be done at any point between now and the installation date and will continue to rollover each day until it's completed. As it will be external work, you're not required to be at home so it's not a booked appointment and just a kind of placeholder so we can ensure things runs smoothly. 

Whilst we're not able to expedite things, I'm happy to take a look at things for you to have the latest update. I can also get a complaint raised to ensure the relevant teams are aware. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,