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Bolehill's avatar
Bolehill
Dialled in
2 years ago

Package renewal - discrepancy over what's included

I've received several e-mails from VM regarding package renewal.  They all claim 'same package, same price, no fuss', however the list of included channels doesn't include Netfix or TNT Sport, which are both included in my current package.

Before I renew I'd like to be clear that this is a true 'like for like' offer, i.e Netflix and TNT Sport are included. Can someone confirm this please?

Additionally, previous advice on this forum has advised that renewals are not carried out via clicking links, so what's the best way to speak to someone?

5 Replies

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Bolehill 

    Welcome back to our community forums and we are glad to see you are interested in taking up a renewal with us. 

    We want to do our best to advise. Can you confirm what email address you are getting these emails from? Here on forums, we can not advise on package deals however our team on 0345 454 1111 can look into current deals to find a package best suit for you.

    Please let us know if you need any further help.

    Thanks,

  • Bolehill's avatar
    Bolehill
    Dialled in
    2 years ago

    Thanks for the reply.  The e-mail is from email@em.virginmedia.co.uk

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 years ago

      Thank you for letting us know. We can confirm this is a legitimate email. To best look into this I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon
      Thanks,

      • Harley2017's avatar
        Harley2017
        Superfast
        2 years ago

        Hi Akua

        I have received these messages too can you please check it for me too?

         

         

  • Bolehill's avatar
    Bolehill
    Dialled in
    2 years ago

    Just spoke to VM on the phone.  It seems that the package I'm being offered isn't the same as the package I have.  No Netflix and no TNT Sport.  Sky Cinema UHD added.  Clearly a different package - just how that passes any form of scrutiny by VM beggars belief.  This is clearly mis-selling.