Hi
I joined Virgin in March '25, and was promised a free 42" TV. It's now over a month since the installation, and I have not received anything to inform me of delivery of the TV. I have checked my emails for the edenred email that tells me it's being delivered, and not received anything.
Can you advise please? Checking other threads know this forum, this isn't the first time this has happened.
Gary
See https://www.virginmedia.com/help/gifts
As you say the gifting frequently goes pear shaped.
First thing i did was search in this forum. I don't think it's frequent, but it does happen, and I'm not sure how to contact virgin, all the options when I call take me to the wrong place. The link you've given isn't much buses either (sorry, don't want to sound ungrateful) as it doesn't give the option to contact virgin directly.
Forum TeamHey Gazzamc54, thank you for reaching out and a warm welcome to the community, we are sorry to hear your TV hasn't come yet.
TV's and other free gifts can take up to 45 days after the install, also the first bill needs to be paid.
This is still within the time limit if its been 30 days.
Interesting, given i was told that it would be sent out 30 days after installation, but thank you for your reply.
Gaz
Forum TeamThanks for coming back to us Gazzamc54 and please do keep us updated.
Kind Regards,
Steven_L
