Forum Discussion

dk3g's avatar
dk3g
Joining in
7 months ago

No confirmation email after ordering broadband

Hi,

On 15/09/2024 I ordered a student broadband deal and received pre-contract details/order details. However it says in the email that I will receive a confirmation email with setup date and account number (to make an account for bills) but have not received any further emails. I have checked spam folders etc and nothing. Any help would be appreciated.

Thanks

  • dk3g's avatar
    dk3g
    Joining in
    7 months ago

    Hi,

    I also have the same issue of not receiving any confirmation emails, and I have checked spam etc. Please could I have some assistance?

    Thanks

  • John_GS's avatar
    John_GS
    Forum Team
    7 months ago

    Hi dk3g 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.