Forum Discussion

thor's avatar
thor
On our wavelength
5 months ago

New Monthly Package Price Not Honoured.+

Last week I negotiated a new contract with one of your colleagues over the phone which changed my monthly cost to £46.22 and I received a pdf in an email confirmation showing this. About a day later I got another email saying the contract is sorted and that came with another pdf showing what is in the package which was what was agreed except the price had gone up by £1.84.  So I want to know why the monthly price is now being stated as £48.06 instead of the £46.22 which was originally agreed?

  • Kath_P's avatar
    Kath_P
    Forum Team
    5 months ago

    Hi Thor, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there's been some discrepancies in your new package cost. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,